Terms and conditions

Welcome to Caroline Joy Designs Studio based in Brisbane, Queensland. These terms govern your use of our website, purchase of handmade products, and participation in our creative workshops. By engaging with our services, you agree to these guidelines.

Key terms and workshop guidelines

To provide full transparency, we have outlined our studio policies, workshop requirements, returns, and intellectual property terms below.

What are your studio workshop health and safety rules?

For all in-person classes, participants must wear fully enclosed shoes and have long hair securely tied back. If participating in resin art sessions, wearing a long-sleeved shirt is compulsory to ensure skin protection.

What is the policy for workshop bookings and cancellations?

Workshop spaces are limited and bookings are confirmed upon upfront payment. Because materials and preparation are scheduled in advance, cancellations require reasonable notice. Missed sessions cannot be automatically refunded or rescheduled without prior agreement.

What currency are your prices in and how are payments handled?

All prices listed on our website and in our shop are in Australian Dollars (AUD). Payments are processed securely via approved third-party providers. We reserve the right to alter pricing at any stage.

What is your refund and return policy for handmade items?

Because our jewellery, resin art, and décor pieces are individually handmade, slight variations in finish and colour are a natural characteristic. Refunds or replacements are only offered if an item is defective, in full compliance with Australian Consumer Law.

Can I reproduce or sell artwork created from your designs?

All original designs, workshop techniques, and instructional materials belong exclusively to Caroline Joy Designs Studio. While students keep their own created works, you may not sell or reproduce our designs as original artwork.

What happens if a handmade product is out of stock?

Many handmade items have limited availability. Placing an order does not guarantee stock. If an ordered item is unavailable, we will contact you promptly to arrange an alternative or issue a full refund.

Have questions about our studio policies?

If you have specific questions about upcoming workshops, private bookings, or online purchases, feel free to reach out to our team in Brisbane.