Helpful information
Find all the details you need about our creative workshops, booking terms, safety guidelines, and online store deliveries in Brisbane. We are here to make your creative experience seamless and enjoyable.
Frequently asked questions
Got questions about booking a workshop or purchasing handmade art pieces? Here are straightforward answers to everything students and shoppers ask us most.
What types of creative workshops do you offer?
Caroline Joy Designs Studio offers hands-on resin art, colourful alcohol ink pots, mixed media ceramics, jewellery making, and diverse creative classes. Every session is designed to be beginner-friendly and delivered with warmth, clarity, and fun.
Do I need prior experience or my own materials?
Not at all. Every class is completely suitable for beginners, and all required tools and supplies are supplied. You will complete your piece within a single workshop session.
Are there age restrictions or safety guidelines?
Resin art workshops are strictly for participants aged 18 and over, and are not suitable for pregnant individuals due to safety requirements. For alcohol ink classes, non-toxic alcohol inks are readily available on request.
What types of creative workshops do you offer?
Caroline Joy Designs Studio offers hands-on resin art, colourful alcohol ink pots, mixed media ceramics, jewellery making, and diverse creative classes. Every session is designed to be beginner-friendly and delivered with warmth, clarity, and fun.
Do I need prior experience or my own materials?
Not at all. Every class is completely suitable for beginners, and all required tools and supplies are supplied. You will complete your piece within a single workshop session.
Are there age restrictions or safety guidelines?
Resin art workshops are strictly for participants aged 18 and over, and are not suitable for pregnant individuals due to safety requirements. For alcohol ink classes, non-toxic alcohol inks are readily available on request.
Refund Policy for Workshops
At Caroline Joy Designs Studio, each workshop involves preparation, materials, and limited seats. For this reason, we offer rescheduling only for cancellations — no refunds are provided.
Cancellations by Participants
-
More than 3 days before the workshop: You may reschedule your booking to any available future date. Credits do not expire.
-
Within 3 days of the workshop: Because materials are purchased and prepared in advance, rescheduling within 3 days is not guaranteed. However, urgent circumstances will be considered on a case‑by‑case basis. (Examples: illness, family emergencies, unexpected caring responsibilities.)
-
No‑shows: If you do not attend your workshop without notice, the booking is considered used and cannot be rescheduled.
Urgent Circumstances
If something unexpected happens, please contact me as soon as possible. I will always do my best to support you and find a solution that works for both of us.
Rescheduling
If you need to change your date, please email or message me. I will help you move your booking to another available workshop.
Cancellations by Caroline Joy Designs Studio
If a workshop needs to be cancelled due to illness, low enrolment, or unforeseen circumstances, you will receive:
-
A full credit to use for any future workshop (We do not offer refunds, but your credit never expires.)
NDIS Participants
If your booking is funded through NDIS, please ensure cancellations comply with your plan’s requirements. Invoices and attendance confirmations can be provided upon request.
Private Events & Corporate Bookings
Private and corporate workshops follow separate cancellation terms due to preparation, travel, and group size. These will be outlined in your event confirmation.
Late Arrivals
Workshops begin promptly. If you arrive late, we will do our best to help you catch up, but the session will still finish at the scheduled time.
Contact Us
To reschedule your booking, please email: 📧 carolinejoydesigns1@gmail.com We aim to respond within 2–3 business days.
How do workshop bookings, cancellations, and reschedules work?
You can book directly via our online class schedule. While we do not offer refunds for workshop bookings, rescheduling to another date is absolutely fine if your plans change.
How does local Brisbane pick-up work for online orders?
Local pick-up in Brisbane is available by arrangement. Once your order is ready, simply reach out to arrange a convenient collection time at the studio.
What are your shipping times and product return policies?
Caroline Joy Designs Studio ships Australia‑wide only. All orders are packed with care to ensure your handmade items arrive safely and in beautiful condition.
Processing Times
All orders are processed within 3–5 business days. As each item is handcrafted, processing times may vary slightly during busy periods. You will receive a confirmation email once your order has been shipped.
Shipping Within Australia
We ship using Australia Post or a trusted courier service. Standard delivery timeframes are generally:
-
Standard Shipping: 3–10 business days
-
Express Shipping: 1–3 business days
Delivery times may vary depending on your location, public holidays and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout and include packaging, handling and postage. Express options may be available for an additional fee.
Tracking Your Order
All parcels include tracking. You will receive a tracking number once your order has been dispatched. Please allow up to 24 hours for tracking to update.
Lost or Delayed Parcels
If your parcel is delayed or appears lost, please contact us and we will lodge an enquiry with Australia Post or the courier. Under Australian Consumer Law, once the parcel is handed to the carrier, delays caused by the carrier are outside our control, but we will assist you in resolving the issue.
Damaged Items
If your item arrives damaged, please contact us within 48 hours with photos of the packaging and product. Under ACL, you are entitled to a replacement or refund for items that arrive damaged or faulty.
Incorrect Address
Please ensure your shipping address is correct at checkout. Caroline Joy Designs Studio is not responsible for parcels delivered to an incorrect address provided by the customer. If the parcel is returned to us, we can resend it—additional postage fees may apply.
Handmade Item Variations
Many of our products are handcrafted. Slight variations in colour, pattern or finish are normal and part of the handmade process. These variations are not considered faults under Australian Consumer Law.
Local Pickup (Optional)
If you are local to Petrie, Brisbane, you may request local pickup. Pickup times will be arranged via email.
Contact Us
If you have any questions about shipping, please reach out at: 📧 carolinejoydesigns1@gmail.com 📍 Petrie, North Brisbane
Ready to create something beautiful?
Join us in our Brisbane studio for an unforgettable creative experience. Discover our upcoming classes and reserve your spot today.